An AI character built for real visitor conversations.
Lumière AI answers questions, shares knowledge and helps visitors explore your venue through natural, spoken conversation.
Built for malls, museums and visitor attractions.
What is Lumière AI?
Lumière AI is Performit Live’s interactive AI character platform for visitor-facing environments. Between conversations, it can present branded content and visitor information. When someone approaches, the character answers questions, shares knowledge and helps them explore through natural, spoken interaction.
Watch Lumière AI hold a real conversation.
A visitor approaches a venue display and asks Lumière AI about the platform, in real time.
One character. Thousands of visitor conversations.
Lumière AI gives visitors an approachable way to ask questions, explore content and discover more about the place around them.
Attract passing visitors
Start useful conversations
Understand what visitors need
From first glance to lasting insight.
The same AI character attracts attention, starts useful conversations and helps you understand what your visitors want to know.
Attract attention
Branded content and exhibition previews give visitors a reason to stop and take a closer look.
Start useful conversations
Lumière AI answers questions, shares knowledge and brings the exhibition to life.
Understand your visitors
See what visitors ask, which topics generate interest and where your content could provide more support.
Every conversation tells you something
See what visitors ask, which subjects generate interest and where gaps in their knowledge appear. Lumière AI turns live conversations into practical insight that can improve content, visitor support and the wider venue experience.
Built to Engage. Designed to Be Trusted.
Every Lumière AI character is designed, governed, and deployed to perform reliably at scale. New to the terms? See the difference between a digital human, an AI avatar and conversational AI.
Designed to represent your brand responsibly.
Lumière AI is built around approved knowledge, defined conversational boundaries and ongoing monitoring, helping every interaction remain appropriate to your brand and environment.
Controlled Knowledge
Choose the information your character can draw from, including approved venue content, visitor information and brand guidance.
Defined Boundaries
Set clear rules for the subjects your character can discuss, how it should respond and when it should redirect a conversation.
Brand-Aligned Behaviour
Shape the character’s tone, personality and communication style around your audience, setting and brand requirements.
Context-Aware Responses
Responses are shaped by the character’s approved role, the visitor’s question and the environment in which the interaction takes place.
Monitoring and Improvement
Review conversations, identify knowledge gaps and improve content as visitor needs become clearer.
Escalation and Redirection
Define how the character handles unsupported, sensitive or out-of-scope questions, including when it should redirect the visitor or recommend further assistance.
From brief to live operation.
From the character and conversation to the display and venue environment, every Lumière AI experience is planned around your visitors and objectives.
Define the experience
We agree the audience, objectives, character role, content requirements and venue environment.
Create and configure
We develop the character, approved knowledge, conversational behaviour and supporting content around your brief.
Test and refine
We review responses, test the experience with your chosen display setup and refine it before launch.
Deploy and support
We help launch the experience in your venue, then provide monitoring, content updates and ongoing technical support.
Built to support always-on visitor environments, subject to the venue’s power, connectivity and display setup.
Create multilingual experiences for international audiences, with language requirements agreed during planning.
The experience can be configured to minimise personal data collection and support your venue’s agreed privacy requirements.
Designed for the real world.
Lumière AI is designed for public-facing environments where visitor experience, brand representation and reliable operation matter.
Help visitors find more.
Answer questions, support wayfinding and help visitors discover stores, dining, services and events across the mall.
Bring stories and collections to life.
Create AI characters inspired by historical figures, artworks and exhibition themes, giving visitors an approachable way to explore through conversation.
Turn shopping into part of the story.
Create in-world characters that entertain customers, answer product questions and extend the themed experience.
Give every visitor a reason to engage.
Use interactive characters to welcome audiences, share information and create memorable moments throughout the experience.
Works with the display that fits your venue.
Lumière AI can operate across conventional screens, holographic displays, LED installations, projectors and other digital display formats. We assess the environment and help specify the right setup for your experience.
Display
A suitable screen, holographic display, LED installation, projector or other digital display format.
Camera and Audio
A camera, microphone and speaker setup that allows visitors and the character to interact naturally.
Connectivity
A stable internet connection suitable for live conversational interaction.
Processing and Software
A compatible computer running the Lumière AI application, configured and supported by our team.
Already have display hardware? We can assess whether Lumière AI can work with your existing setup.
Frequently Asked Questions
Your visitors have questions.
Give them someone to ask.
Tell us about your venue, audience and objectives. We will show you what Lumière AI could look like in your environment.