The Digital Concierge for Any Venue, on Any Surface
A directory tells a guest where to go. A digital concierge takes them there, in their own language, and remembers what they asked. One AI character that advertises when idle, converses when approached, and learns from every interaction. Built for hotels, airports, museums, hospitals and workplaces.
A digital concierge is an AI character that greets, guides and answers guests on a venue's own screens, replacing the static directory and the unmanned kiosk with a host that holds a real conversation. Also called a virtual concierge, it understands natural questions, gives directions, makes recommendations and hands off to a human when it should. One identity runs across a lobby wall, a video wall, a kiosk or a freestanding screen.
Zara, a Lumière AI digital concierge, greeting a guest in real time.
The Ambient-Help Gap
Every venue has a help problem it has not solved
A guest walks in with a question. The systems built to answer it stay silent, wait to be tapped, or ask for a download. The help is never where the guest is looking.
The directory stays silent
Maps and boards answer WHERE. They never answer WHY, WHAT or HOW. A guest standing in front of a board still does not know which option fits them.
The kiosk goes unmanned
Touchscreens get tapped twice and abandoned. They cannot hold a conversation, switch language, or notice the same question being asked fifty times a day.
The app never gets downloaded
Asking a one-time guest to install an app to get help is a tax most will not pay. The help has to be on the surface, the moment they look up.
One System, Three Jobs
Advertise. Engage. Learn.
The same character does three jobs on the same surface. Most systems on the market do one. Running all three is what closes the loop.
01Advertise
When no one is in front of it, the screen earns its keep. Context-aware promotion for the venue's tenants, exhibits, services or events. Idle time becomes a media surface.
02Engage
When a guest approaches, the character comes alive. It greets, answers in multiple languages, gives directions and recommends, then steps back when the moment is done.
03Learn
Every question is logged. The venue sees what guests actually ask, where the gaps are, and what to fix. The knowledge base updates. The loop closes.
Cross-Venue
Built for the places that have only ever had signage
A resort has a host. A hospital corridor has a sign. The concierge brings the host to every venue that has only ever had a directory. For the basics, see what a digital concierge is.
Hotels & resorts
Front-desk overflow, after-hours guest questions, dining and spa bookings, local recommendations in the guest's own language.
Airports & transport hubs
Gate directions, dwell-time retail and dining prompts, multilingual help for travellers who do not speak the local language.
Museums & attractions
Exhibit context, route planning, ticketing questions, a guide that scales to every visitor without adding staff. See our museums work.
Hospitals & healthcare
Wayfinding to the right department, appointment and visiting-hours questions, calm help for anxious visitors at the moment they arrive.
Workplaces & mixed-use
Reception cover, visitor check-in prompts, amenity and meeting-room questions across large campuses and towers.
Malls & retail
Tenant discovery, offers and footfall intelligence above your existing wayfinding. See shopping malls and retail.
Why Lumière AI
Not a chatbot with a face
A chatbot says what the open web tells it. A character says what your brand allows. The difference is governance, and it is the whole game in a live environment. See how an AI character compares to a chatbot.
Brand-gated, not off-script
The character answers from your knowledge base, in your tone, within boundaries you set. It does not improvise, scrape the open web, or wander off-brand.
Our own AI engine
Lumière AI is built and owned by Performit Live. Not a reskin of HeyGen, D-ID or ElevenLabs. That means control over behaviour, governance and your data.
One character, any surface
The same identity runs on a lobby wall, a kiosk, a video wall or a freestanding screen. You build the host once. It shows up everywhere a guest looks.
Deployed across retail, museums, entertainment and live events on three continents. The concierge runs on the same Venue Intelligence platform behind every one.
See the concierge hold a conversation
Bring us your venue and your knowledge base. We will show you the character answering your guests' real questions, on the surface they already look at.
Frequently Asked Questions
A digital concierge is an AI character that greets, guides and answers guests on a venue's own screens. It replaces the static directory and the unmanned kiosk with a host that holds a real conversation: it understands natural questions, gives directions, makes recommendations and hands off to a human when it should.
They describe the same thing: an AI character that greets and helps guests on a venue's screens. "Virtual concierge" is the term more common in hospitality. We use "digital concierge" because the character works across hotels, airports, museums, hospitals and workplaces, not only hotels.
A kiosk waits to be tapped and shows a menu. A chatbot answers in text. A digital concierge is a character that holds a visual conversation, switches language, gives directions and hands off to a human when needed, on the surfaces a guest already looks at.
The Lumière AI platform supports multiple languages. A guest can ask in their own language and be answered in it.
No. It sits above them. The concierge connects to your existing directory, booking and knowledge systems and becomes the layer a guest actually talks to. See how it compares with wayfinding-only tech.
On any screen a venue already owns: a lobby video wall, a freestanding kiosk or a wall-mounted display. One character, any surface.